In the event that your order, or a part of it, is missing, incomplete, faulty or damaged your first step should be to contact our Customer Service team and tell them what has happened. They will then advise you of the next step for your specific situation. DO NOT RETURN any item before contacting us.
If your order hasn't arrived, you can check its status online. You can do this by logging into your account, and checking the 'MY ORDER HISTORY' page. If your order has been despatched but hasn't arrived within the expected time period, please contact us.
Please Note: If you've ordered more than one item, please bear in mind that products may be sent out from multiple locations and so may arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the order confirmation email sent to you, please do contact us.
We hope you will be pleased with your purchase but should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully re-saleable condition. Returns must be made within thirty days of delivery and returned in the original, undamaged packaging, with all tags intact.
Please Note: For hygiene reasons we are unable to accept returns of:
If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 100% of the original selling price from the refund amount dependant on return condition.
We offer a FREE tracked returns service via Royal Mail for UK purchases. To make a return, simply follow the instructions these instructions:
If you have any questions about the process please contact our Customer Service team in order to answer your queries or provide assistance.
When returning purchases from Europe or international countries please ensure goods are sent registered, tracked or recorded mail and have appropriate insurance. Please clearly mark on the customs form that the contents are a return to avoid incorrect duties being applied. We cannot be held liable for loss of items or any import duties incurred.
Our returns address is:
Please Note: We are unable to re-imburse international returns postage costs. Upon safe receipt of the product and provided the items are in fully resaleable condition we will refund the purchase price or provide a credit for a future purchase. Please state your preference on the returns form. Due to customs regulations we are unable to provide an exchange on international returns.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
* The above conditions will not affect your statutory rights when goods are faulty, or not as described.