Please note that due to the current COVID19 crisis normal delivery times cannot be guaranteed. We endeavour to despatch items on time but delays may be incurred by the delivery network. Thank you for your patience.
For your privacy all packages are sent in discreet plain packaging.
In order to calculate the delivery cost of your order we use prices from a variety of postal companies, including Royal Mail and independent couriers.
Depending on the value, size and delivery country of your order, we will offer you the most economical postal options at the checkout. We’ll also tell you how far away you are from the Free Delivery options (if applicable).
Using a variety of postal services we can ensure that you pay the least amount for your specific order, but have the greatest number of choices with regard to delivery.
Below we provide an overview of each delivery service we offer, but if you would like more information about a specific issue please contact our Customer Service team.
Delivery times in the UK are usually within 1-2 working day of dispatch. Orders received before 3pm, Monday to Friday will be dispatched the same day, subject to availability.
Orders must be received by 3pm (excluding Saturday, Sunday and Bank Holidays) in order to ensure you receive your items by 1pm the following day.
Delivery times in Europe are usually within 3-5 working day of dispatch. Orders received before 3pm, Monday to Friday will be dispatched the same day, subject to availability. Prices start from £5.95
For urgent orders we also offer a DHL Express service which delivers in 1-2 working days. Prices start from £14.00. Orders received before 11am, Monday to Friday will be dispatched the same day, subject to availability.
Orders delivered outside of the UK are charged without VAT (20% off). You will have to pay for any local taxes and import duties before delivery of your parcel. You will be contacted by the delivery company to arrange this payment.
We offer two tracked and signed-for delivery services to the USA, Canada and many other worldwide destinations:
- Royal Mail International delivery is usually within 5-7 days of dispatch. Prices start from £5.95 and are based on weight. Orders received before 2pm, Monday to Friday will be dispatched the same day, subject to availability.
- DHL Express delivery offer a next working day service for the majority of destinations but can take up to two days in certain areas. Prices start from £17.50 for any size order. Orders received before 11am, Monday to Friday will be dispatched the same day, subject to availability.
Orders delivered outside of the UK are charged without VAT (20% off). You will have to pay for any local taxes and import duties before delivery of your parcel. You will be contacted by the delivery company to arrange this payment.
If we haven't answered your questions above, please don't hesitate to contact us.