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We offer Free Delivery and Free Returns to all UK customers as standard, together with a number of paid next day options. We also offer European and International delivery options for most countries. Please note orders delivered outside of the UK are charged without VAT and you will have to pay for any local taxes and import duties before delivery of your parcel. You will be contacted by the delivery company to arrange this payment.
Depending on the value of your order, the delivery country and speed of delivery required we will offer you the most economical postal options at the checkout. We’ll also tell you how far away you are from Free Delivery options (if applicable).
In order to calculate the delivery cost of your order we use prices from a variety of postal companies, including Royal Mail and independent couriers.
For full details about delivery and the various options, please see our full Delivery page.
In the event that your order, or a part of it, is missing, incomplete, faulty or damaged your first step should be to contact our Customer Service team and tell them what has happened. They will then advise you of the next step for your specific situation. Please see our Returns page for full details.
We accept VISA, Mastercard, Maestro and PayPal our our checkout and maintain the highest levels of payment security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
For full details concerning your payment and security, please see our Payment and Security page.